Service Level Agreement

Last Updated: July 2026

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1. Uptime Commitment

BRR Softwares commits to a 99.9% uptime for our core SaaS products (BrrLMS, BrrCRM) and the BRR-AI Enterprise Platform during any given billing cycle.

2. Maintenance Windows

Scheduled maintenance, including updates to our AI models, cloud infrastructure (AWS/GCP/Azure) patches, and Oracle/Salesforce environment upgrades, will be communicated at least 48 hours in advance and typically occur during off-peak hours.

3. Service Credits

If we fail to meet the 99.9% uptime commitment, eligible enterprise customers may request service credits. Service credits are calculated as a percentage of the monthly subscription fee based on the duration of the downtime.

Contact Us

If you have any questions about this document or our services, please contact our legal team at legal@brrsoftwares.com.